Protect Every Order.
Delight Every Customer.
100%
Free for Merchants
24–48h
Claim Resolution
30 Days
Coverage Window
5 Min
Setup Time
From checkout to covered
in seconds
Opt In at Checkout
Customers tick a single checkbox to add shipping protection for a small fee — no friction, no confusion.
Order Is Protected
Coverage kicks in immediately — loss, damage, and theft are all covered for 30 days from purchase.
Fast, Fair Resolution
If something goes wrong, customers file a claim in minutes. We handle the rest — most resolved in 24–48 hours.
One checkbox.
Instant revenue.
The Doozy widget drops straight into your WooCommerce checkout — no code, no design work. Customers see a clean, branded option to protect their order and you earn a share of every opt-in.
Works with every theme — classic and block-based WooCommerce checkouts
Fully customisable — match your store's colours and branding
Built-in info modal — educates customers and boosts opt-in rates
Lightning fast — zero impact on checkout page speed
Every package. Every scenario. Covered.
Lost in Transit
Package vanished or tracking says delivered but the doorstep is empty? Doozy has it covered.
- Package lost by the carrier
- Marked delivered but never received
- Stalled well past expected delivery
Damaged on Arrival
Opened the box to find broken or crushed items? Snap a photo, submit a claim, and let Doozy make it right.
- Broken or shattered items
- Crushed or dented packaging
- Water or weather damage
Porch Piracy & Theft
Package swiped from the doorstep, mailroom, or lobby? File a claim and we'll take care of it.
- Taken from doorstep
- Delivered to wrong address
- Stolen from mailroom or lobby
Issue with an order?
We make it right.
No account required — just an email and order number. File a claim in minutes, and our team handles the rest from start to finish.
Rapid turnaround
Most claims resolved within 24–48 hours
Customer's choice
Refund or reorder — the customer decides
Turn shipping problems
into profit
Doozy eliminates "where's my order?" support tickets, removes the cost of shipping claims, and adds a new revenue stream — all on autopilot.
Zero Cost, Zero Risk
Customers fund their own protection. You never pay for claims, refunds, or replacement shipping again.
Claims Handled for You
Every claim is managed by Doozy from start to finish. Your support team stays focused on growth.
New Revenue Stream
Earn a share of every protection fee at checkout. The more you sell, the more you earn — automatically.
Everything you need — included free
Checkout Widget
Branded opt-in that converts
Custom Colours
Seamlessly match your brand
Merchant Dashboard
Orders, claims & revenue at a glance
Claims Portal
Customers self-serve — zero work for you
Multi-Currency
Sell globally in your store's currency
Transparent Billing
See every dollar earned in real time
Go live in under 5 minutes
Install the Free Plugin
One-click install from WordPress.
Connect & Customise
Match widget colours to your brand.
Start Earning
Revenue flows from your very first protected order.
Free to install • No monthly fees • Earn from day one
Got questions? We've got answers.
A small fee is calculated based on your order value and shown at checkout before you opt in — no surprises. You only pay if you choose to add protection.
Most claims are resolved within 24–48 hours. Straightforward cases — like a package marked delivered but never received — are often processed the same day.
You'll receive a clear explanation of the reason. Common causes include claims filed outside the 30-day coverage window or missing evidence. You can always reach out for guidance or submit additional information.
No. Just enter your email and order number. The entire process takes a few minutes through our online claims portal — no sign-up required.
Every protected order is covered for 30 days from the date of purchase. If your package is lost, damaged, or stolen within that window, you can file a claim.
No problem. You can select the specific items and quantities that were impacted during the claims process. You will only receive a resolution for the affected items.
Yes. When you file a claim you choose your preferred outcome — a refund to your original payment method or a reorder of the affected items. The final resolution is subject to review.
Protect orders. Delight customers.
Grow revenue.
Join the merchants who've eliminated shipping headaches and unlocked a new income stream — or file a claim if you need help with an order right now.