Zero Risk Shipping
Protection
Give your customers peace of mind with optional shipping protection. Lost, damaged, or stolen packages? We've got it covered.
Free to install • No monthly fees • Revenue share model
How It Works
Protection in three simple steps
1. Opt-In at Checkout
A simple checkbox at checkout lets customers add shipping protection for a small fee at checkout.
2. Instant Protection
The order is instantly covered against loss, damage, and theft for 30 days from the date of purchase.
3. Hassle-Free Claims
If something goes wrong, file a quick claim. We handle everything—most claims resolved in 24–48 hours.
The Checkout Widget
One checkbox. Full protection.
The Doozy widget integrates directly into your WooCommerce checkout. Customers see a clean, branded option to protect their order—with a single click.
Works with any theme — classic and block-based WooCommerce themes
Customisable colours — complement your store's look and feel
Info modal included — customers can learn more before opting in
Lightweight — zero impact on checkout page speed
Coverage
What's covered?
Lost in Transit
Package never arrived or tracking shows delivered but nothing's there? You're covered.
- Carrier lost the package
- Shows delivered but not received
- Stuck beyond expected delivery
Damaged on Arrival
Opened your package to find broken or crushed items? Snap a photo and we'll handle it.
- Broken or shattered items
- Crushed or dented packaging
- Water or weather damage
Porch Piracy
Package stolen after delivery? We understand it happens—file a claim and get it sorted.
- Taken from doorstep
- Delivered to wrong address
- Stolen from mailroom or lobby
Filing a Claim
Claims Process
Something went wrong? We've got you.
Filing a claim takes just a few minutes. No account needed—just your email and order number. We handle the rest.
Fast resolution
Most claims resolved within 24–48 hours
Your choice
Choose a refund or a reorder of affected items
For Merchants
Why store owners love Doozy
We take shipping issues off your plate, so you can focus on running your business.
Zero Cost to You
Customers pay for protection. You never cover claims, refunds, or support costs out of pocket.
We Handle Support
No more "where's my package?" emails. We manage all claim inquiries end to end.
Revenue Share
Earn a share of every protection fee. Passive income that grows with your store.
Everything included, out of the box
Checkout Widget
Branded opt-in at checkout
Custom Colours
Complement your store
Merchant Dashboard
Orders, claims & billing
Claims Portal
Customers self-serve
Multi-Currency
Your store's currency
Transparent Billing
Track revenue share
Live in under 5 minutes
Install the Plugin
Free WordPress plugin. Works with any WooCommerce store.
Connect Your Account
Quick onboarding wizard. Customise widget colours to complement your store.
You're Live
Protection appears at checkout. Start earning from day one.
Free to install • No monthly fees • Zero risk
FAQ
Frequently Asked Questions
The protection fee varies by store and is calculated based on your order. The exact amount is always shown at checkout before you opt in, so there are no surprises. You only pay if you choose to add protection.
Most claims are resolved within 24–48 hours. For straightforward cases like a package showing as delivered but not received, we often process same-day resolutions. More complex cases involving damaged items may take slightly longer as we review the provided evidence.
If a claim is rejected, you'll receive a clear explanation of why. Common reasons include claims filed outside the coverage window or insufficient evidence. You can always contact us for further clarification or provide additional information.
No account is needed. You simply provide your email address and order number to look up your protected order. The entire process can be completed in a few minutes through our claims portal.
Your order is covered for 30 days from the date of purchase. If an issue occurs during this period—whether the package is lost, damaged, or stolen—you can file a claim.
You can file a claim for individual items within your order. During the claims process, you'll select which specific items were affected and specify the quantity. You'll only receive a resolution for the items that were actually impacted.
Yes. When filing a claim, you can select your preferred resolution—either a refund to your original payment method or a reorder of the affected items. The final resolution is subject to review and approval.
Ready to get started?
Whether you're a merchant looking to offer protection or a customer needing help with a shipment—we're here for you.